Yodel – A joke of a delivery company – where has my parcel *actually* been delivered to?
I’ve been waiting. Waiting for a parcel. In fact I have been waiting for several parcels recently and the delivery has been sluggish at best. One parcel went missing but the replacement came through but one parcel that was apparently being delivered by Yodel has yet to appear but the ‘funny’ think is apparently got delivered yesterday at 14:59 according to their tracking service.
Now I work from home as most of you know so taking in parcels isn’t exactly a huge deal. In fact several of my neighbours routinely get deliveries sent to my address knowing that I’ll in most likelihood be in whilst they are at work. Yesterday at 14:59 I was in fact in and certainly available to answer the intercom should it have buzzed. It never buzzed. However the parcel has been marked as delivered to me.
So what could have happened? Well the first thought of most people was that it got delivered to a neighbour. However I live in a gated community where to get access you need someone to buzz you in. Considering no-one buzzed me then it is highly unlikely they buzzed anyone else in my building. Had they done then I’m pretty damn positive that whoever they left it with would have come around and left it in front of my front door. So I’m going to rule that possibility out.
The second option is that the delivery driver has delivered it to another random address in the area. However with no calling card I have no idea as to who that might be. My building is the only one with this post code so any attempted delivery to another address would be way out.
Of course the third option is they just left it on the pavement outside my building where any Tom, Dick or Harry could have half-inched it. If that is indeed what happened then they’ll get rather a surprise when they open the parcel I can assure you of that.
The fourth option is of course the driver stole it himself, which having read the insanely long thread on Amazon about the company wouldn’t exactly be a shocker. I’m sure my ebay seller will either reimburse me or send me another parcel out but that isn’t the point. The point is Yodel say they have delivered my parcel to me when in fact they never even tried.
Here are just a few of the comments in that thread that I think add weight to my thought-process that they are an awful company:
i am a person who hardly complains, but this yodel made my blood boil. i don’t understand why are companies using this stupid and shady company. My experience with yodel was couple of months ago when i upgraded my O2 broadband and they were sending a new router via yodel. I was advised to stay at home the next day to receive the package. They give me a tracking number, i waited the whole day and nobody showed up. I checked the website which stated that the package has been delivered, i called O2 and complain them, they said that they will send me another one, same thing happened next day. And than the next day. 3 times in a row. Nobody showed up and each time web tracking number said that i have received the item. After ten days i received a letter from yodel that the parcel has been dropped with my neighbor (when i was still at home) and i have to collect it from them. And it took me another 2 days to get hold of my neighbour. They dont have a complaint number, all i have to do is fill a feedback form on there website, which i did and never got a reply. I hope nobody gives them any business and the shut down soon.
i had a card pushed through my door by yodel saying parcel inside garden shed.wasn’t even for me,traced it to some guy 2 streets away,good job i’m honest or he would have lost his goods.if thats who amazon are going to use,may have to think again who i buy from.
I recently experienced appalling service from yodel. We were out on first delivery – fair enough, although it was a day later than estimated delivery time – the card said the item couldn’t be left as it needed a signature. I arranged for re-delivery the next day and waited and waited. Then my neighbout came round in the early evening with a parcel that had been left amongst their plant pots at their back door – yes this was the expensive item that had needed a signature! I was less than impressed especially as they had to walk past us to get to my neighbours – thankfully they saw it before it could get too wet in the rain and be damaged or worse. Please stop using this poor service!!!
They are just three comments but there are over 600 on that thread and about 95% of them are saying how awful Yodel are. There are some that say fragile deliveries were thrown over garden fences, I saw one saying that the delivery wasn’t delivered because the driver couldn’t open the front gate, the only issue was that the address it was meant to be delivered to doesn’t even have a front gate.
Yodel are totally useless. Beyond useless. Why well known retailers like Amazon use them I have absolutely no idea.
Yodel has to be the worst company that exists!!
The problem with them is that they employ “self-employed” people with white vans to deliver items when they are too busy; and these guys get paid per number of items delivered and not per miles covered! So if they think they danger away stealing the items they probably will!
On 2 occasions items delivered by Yodel were “delivered” when I was waiting at home… But not to me. On another occasion they left it in a charity shop event he owner refused to sign for the item/hold onto the item….
I just don’t understand how stupid these people can be,,,
Will
7 Jul 12 at 4:22 am
“Why well known retailers like Amazon use them I have absolutely no idea”
They are cheap. Face it: part of the reason you go to Amazon is that they are cheap. And Prime is oh so convenient. But every Prime delivery hits Amazon’s bottom line, so of course they want it to be cheap.
Cheap. You get what you pay for.
What I can’t understand is why Amazon has not grabbed the revenue opportunity of offering a “Prime+” subscription that guarantees to use your preferred delivery company. I would sign up.
Allan Engelhardt
8 Aug 12 at 4:40 pm
I ordered a new phone with Virgin Media. My life was made hell by the incompetencies of Yodel. They couldnt even find a major address in the City of London. They dont answer their phone and they dont respond to emails. I cancelled the order in the end and Virgin were forced to admit that Yodel are terrible
Mark
16 Oct 12 at 4:16 pm
I have recently placed an order with littlewoods for an order totalling £700 this included an ipad and a childs moshi mondrer camcorder for my daughters birthday. Yodel is the delivery service used. I tracked my parcel to the said van being loaded. I waited 2 days for a delivery. phone littlewoods they contact them and tell me its been delivered without a signature but could pissibly still be with the driver as i hadnt recieved the parcel. the next day i then look online it came up the parcel had been delivered 30 mins after being loaded on to the van on the first day i ring littlewoods explaining i still have no parcel they then tell me the parcel was delivered to a neighbour couldnt tell me which one but they had a name which was foreign or quite frankly just made up. Littlewoods have put me through to their investigation team and am currently awaiting an outcome without my parcel but i am still having to make my first payment. Yodel u need to employ yourself some honest trustworthy staff!!!
Beth
23 Oct 12 at 9:06 am
yodel is really messed up, twice i have had items delivered to the wrong address whilst am at home,without leaving a card for me or to inform me deliveries has been dropped with a neigbour.I rang office to find out i was told deliveries was drop with one of my neigbours with a red car, the item in question was a 270 litres deep freezer, how on earth am i suppose to carry a deep freezer from my neigbours house
tadsha
24 Oct 12 at 2:04 pm
Yodel is the worst courier company ever!!! after reading all these poor reviews , I’m wondering how do companies still working with such bad services. It was supposed to receive my parcel yesterday and here I am still waiting, the funny thing is that the status of the order is delivered and am wondering who did receive it and signed .
Muna
1 Nov 12 at 2:20 pm
awaiting an expensive parcel from ebay sender who was very efficient … sent by yodel only to disappear into the ether for days …. 2 alleged attempts at deliveries but no cards left, when one delivery was attempted they didnt even ring the bell.. and left a card for the attention of colin .. no other details… , rang depot, rang helpline with promise of call back but nothing .. further calls next day and next day .. said it was on the van and maybe delivered up to 9pm that night .. biggest load of lies ever .. not able to speak to a manager… think it is a company run by a random few people at a police line up or something … no one was able to connect to any part of the business .. parcel was needed for a trip, the parcel tuned up at 7pm on the friday, 4 days later … avoid, avoid, avoid this shower of excrement of a company !!!!!
couriercrapola
9 Nov 12 at 6:43 pm
Yodel- what a joke!! I ordered two different stage expensive car seats from littlewoods, both in stock to be delivered by the 6th November, I received one on the 5th, asked the delivery driver if there was another parcel in his van as I assumed they would come together. Driver said there wasn’t and it was maybe on another van. Didn’t think much of it and signed for the 1 car seat that had arrived. Waited a few days then checked their tracking service, which said both car seats had been delivered and signed for?? News to me, as I’ve only received one! Phoned littlewoods, who have put it through to their investigations team and want to check my signature?? However I have already been charged for the car seat- £140!! YODEl employ thieves for delivery drivers!! This company are awful- do not use them!!!!
Claire
15 Nov 12 at 2:47 pm
Yodel- don’t hold your breath.
Yet again the same story, first I receive a card saying they tried to deliver while I was out, well I was in at the time on the tracking site. The next day I’m home all day even went on to to site to track the parcel! As I refreshed the screen it told me the Itami had been delivered that’s news to me, and when I went on to the site if you try and talk to anyone it’s a premium rate number as for Webb chat they just told meto complain to my supplier . Well Argos why are you using this useless company?
Fiona thomas
20 Nov 12 at 6:08 pm
we had a card through our door saying parcel was left in safe place in our green bin. we looked when arriving home to find nothing inside. referance number does not work over the phone. no help line to speek to any one .
really not happy about this. will be contacting trading standards this afternoon. also given phone number to contact yodel over the phone which dont work either.
paul hay
5 Dec 12 at 8:13 am
orderd new phone friday for deivery saterday
gess hows delivery it with you got it YODEL lol
11:01 it woz sign for by somone called dan
the phone company telling me to go door to door to see if i can locate dan it so thay must no what there like
been on the phone to YODEL how gave me a phone number to call thats a joke auto systems wantig a reference number witch i dont have give up that way
now wating for call from back witch i dont think will get reeding all the things people have said
will be phoneing the police in the morning
and trading standards
lee
5 Dec 12 at 11:04 pm
Same old shit expecting an expensive watch off littlewoods tracked it and apparently it was signed for at my address at 14:03 5/12/12. No card and i was in. To put every one right yodel use 60 percent of there deliveries through self employed couriers at a pack rate of 65 pence per delivery only if the item is successfully delivered, no training is given and they don’t care about business insurance as-long as it does not put them in the shit. They then call the corrier hassling them day and night for reports of what parcels they have delivered because most of there electronic trackers are broken and they rely on outdated 1960 paper work. This company is a dam joke. I will be ringing littlewoods as soon as they open this morning and stating if it is not sorted trading standards and the police will be involved . Spread the word and bring this company to its knees!
paul
6 Dec 12 at 6:31 am
Stunning inept company. Waiting in for fifth day today for delivery that so far was “Unable to deliver no access to property”. Funny, no-one else has had problem and using google maps quite clearly shows where I live. This is for items through Littlewoods (of which I will no longer be a customer due to this fiasco).
Managed to get through to Yodel to find out what their problem with gaining access was, but idiot call centre staff said he had no idea. He then asked if he could have directions to find me. I asked him where should I direct him from but he couldn’t tell me, and didn’t seem to understand why this was a problem.
All they can now tell me is that the parcel is yet again out for delivery and should be with me sometime soon (no idea on time or date!). Since they still have no further instructions on where I live (seemingly the postcode isn’t enough for their drivers) then I don’t hold out hope of getting these Christmas presents at all.
All companies take note – you are going to lose custom if you continue to use Yodel. I agree with Paul above – spread the word and bring this company to its knees (quite frankly it’s barely standing anyway).
Horrific. Idiots. Useless. Clueless. STOP USING YODEL NOW.
Jane Stanley
14 Dec 12 at 9:51 am
Same here with YODEL I live in a culdesac at the bottom facing the turning circle, I am retired so I wait for the parcel from AMAZON, check it on its way on the van after two hours no van (and to turn around they must use the turning circle) looked on line delivered 10 minutes ago.
Phoned Yodel, driver left parcel in out house !I have not got an out house and asked all neighbours around me and they did not have it they also stated no van had come down the street that day.
Somebody got a nice treat from the YODEL Driver (unless he had signed for it and had it nicked at the depot)
AMAZON sent another parcel by YODEL it arrived but if the 1st had been in the same packing it could have gone through the letter box I tried it. But when you are in all day and you are sitting looking out at the turning circle and nothing comes down what happens to all these parcels?
John
17 Dec 12 at 4:36 pm
Please has anyone got a number for Yodel that let’s you speak to a real person. I have also signed for a parcel I have not received from K & co and have been told I will have to pay for it
Tracy
18 Dec 12 at 11:52 am
0800 015 2662
Good luck! I was informed that my package was delivered on the 14th Dec but it definitely was not. I’m on hold trying to speak to someone… but it’s not looking likely.
How can they claim something is delivered when it clearly is not? Ridiculous customer servie.
NV
18 Dec 12 at 12:38 pm
where are all this parcels?
I know.
mr. santa took them
and yodel drivers are his elfs.
they must be really cheap, like half the price from tnt, royal mail. amazon is better of with them for such a low price. I am web merchant myself, and i can tell you that logistisc costs can get really high.
if 0,1 procent of parcels are stollen, it is still good business for amazon and partners. the fact is amazon is completely aware of yodel pure service, but they have made some calculation like my example abowe. and guess what… we are all suckers… and amazon and yodel are fucking with us colectivelly.
Robert
Robert
18 Dec 12 at 2:50 pm
well im not surprised i am still waiting for my delivery apparently carded at 530 funny that as some one been in all day long. and no card no driver just wasting my time. never again !
dawny
3 Jan 13 at 11:20 pm
I can agree eith all the above, I was suppose recieve delivery today on there web site it said they had delivered to my address at 10.15am left a card as know one in quess what I have a pub the main frounts doors were wide open with both myself and the cleaner in the main reception area we could see the door all the time. There is only one pub in a 15 mile radious called The Poplar so were did he try to deliver, trying to contact them is like trying to get in touch with mars they are a joke of a delivery company.
joanne
8 Jan 13 at 5:47 pm
Useless this is the second company to send me a parcel through YODEL, they are useless, lie about redelivery dates, can not find your address on there system, have the neck to charge 10 pence a minute to get through to them and there waiting time to speak to someone is around 10 to 15 mins, hear things like not sure when it will be re-delivered, do sure where your parcel is, not sure about anything.
I WISH COMPANIES WOULD STOP USING YODEL THEY WOULD BE BETTER NAMED A DREADFUL!!!!
DELIVERY COMPANY WHAT A JOKE!!!!
jb
9 Jan 13 at 4:25 pm
With havin so much content and articles do you ever run into any problems of plagorism or copyrightinfringement? My blog has a lot of completely unique content I’ve either created myself or outsourced but it looks like a lot of it is popping it up all over the web without my permission. Do you know any techniques to help prevent content from being ripped off? I’d genuinelyappreciate it.
Mallory Berrio
11 Jan 13 at 3:02 am
I recently aquired a large box of comics. Most of them are Marvel & DC from the 70′s through the early 80′s. Many are in sleeves & look to have never been read, including a Star Wars 3 pack that was never opened. I’m still combing through them to asses what I have but I’ve noticed many of the covers of the books are cut in half right where the title & volume number would be. Do you know why that might be?
Lala Szostak
27 Jan 13 at 6:15 pm
I ordered a laptop from Littlewoods last week and never received it. I was furious when I discovered that Yodel’s online parcel tracking service showed the item had been delivered and signed for. I was in at the alleged time of delivery and know that nobody came to my door.
I contacted Littlewoods immediately and they are now investigating it.
Peter
14 Feb 13 at 9:54 pm
Ordered a new phone from Virgin on 11th Feb, didn’t arrive next day as promised. Rung Virgin Mobile on 15th and told it had been delivered by Yodel and signed for by us. However, we weren’t in at the stated time of delivery. Have checked with all the neighbours and they haven’t got it. Virgin are still getting the signature details from Yodel 5 days later!! Chased Virgin today as yodel tracking is online so why is it taking so long? I want it sorted as we are still without a phone.
Have checked around and there is an online petition for Amazon to ditch Yodel and an article in the Guardian newspaper dated 21/12/12 saying how appalling they are. Apparently Virgin Mobile have a contract with Yodel………….
Stephen
20 Feb 13 at 10:48 am
I’m expecting a parcel today or tomorrow from yodel. I’m really worried now. Hope they deliver it! Luckily, most people on the street are genuine! Some not so much. I’ll be sitting at the window for the next 2 days now!
sarah
25 Feb 13 at 8:57 am
just had my letterbox go it was a card from yodel saying sorry i missed you today when…..when i was sat watching tv with a cup of tea waiting for my parcel no knock at the door i wasnt fast enough to catch the driver
phoned there number no go best way to speak to them is
0800 1577777
as this is automated after you put your card id in just press loads of numbers randomly and it will put you through to a person then i complained
i doubt it will get anywere i just hope my parcel turns up tomorrow
Mark D
27 Feb 13 at 10:42 am
What a joke management are we are owed money 200 pound from Xmas and we want it .all we get she’s sorting it not good enough bang out of order .she is and that’s in hull. Can you help want the h.r. Dept in brighton .couriers must be mad working for a shit wage of 50p a parcel. Want number to brighton pls help
Heather/sharon
1 Mar 13 at 11:51 am
I’ve found this number – 08454638904 – for Yodel distribution services just outside of Brighton. Got no idea if it is the correct number but you can give it a shot.
neilmonnery
1 Mar 13 at 11:54 am
Hi Guys, Please,Please,Please do not use Yodel, they are Bunch of Clowns. They have the audacity to Lie without impunity. Thieves, Robbers, Crooks and beware of these F…..g Idiots. I ordered £350 Items from USC and I followed the Tracking number on Yodel Website and was Absolutely Infuriated, Furious and SHOCKED to learn that my Parcel has been Delivered and SIGNED for. I was in all day and these B…..ds are Lieing Thieves, who are robbing the Nation. I am sueing these W…..s. Please stay SAFE.
Hussain
7 Mar 13 at 12:05 am
At least they should have to call before delivery Yodel is one of the worst delivery they give me to 11 hrs to notice I can not wait 11 hrs in my home
TEK
15 Mar 13 at 8:04 pm
I ordered an aluminium dustbin from amazon this is a big item. the tracking said it had been delivered 22nd march 13 and signed by sue i always sign s davis on all deliveries. I am always at home noone rang or knocked and its not with the neighbours. Also my son ordered heavy gym equipment this was left outside a neighbours house and luckly they know us it was so heavy three people had to carry it i can only assume the driver couldnt be bothered to walk a few more feet to deliver to us.I have contacted the supplier with amazon and am awaiting to find out where my bin is.
susan davis
25 Mar 13 at 7:21 am
YODEL has lost my parcel and not made any attempt to sort this issue out.
It is now 8 days late and they say the parcel isn’t in any of there hubs. I guess this is a case of bad management and lack of company focus in the way it operates.
If you are a business looking for reliable delivery and proper customer support my advise is to go somewhere else as this company is a complete joke.
I have now lost money due to this issue. DON’T HIRE OR SHOP WITH ANY COMPANY THAT USES YODEL!
matt
14 May 13 at 8:30 pm